FAQS

How long will it take before orders are shipped?

As we are working on a pre-order system, goods will arrive to us by the 26th september. As soon as orders arrive, our team will work around the clock to dispatch them out to you as soon as possible.

How long will shipping take?

Shipping to New Zealand addresses should take 2-3 business days.

Shipping to New Zealand Rural addresses should take 3-5 business days.

Shipping to Australia addresses should take 3-10 business days. 

Can I change my order once it is placed?

Unfortunately due to our pre-order system, all orders made are final. Please take extra care when choosing sizing, colours and styles. 

I have received the wrong items in my order?

We apologise for the inconvenience this has caused. Please email us on info@ariacollection.co.nz to let us know. We ask you please ship the goods back to us (retain the receipt) and we will reimburse your shipping costs once the items have arrived. We will arrange your correct order to be sent out to you as soon as possible. 

I have not received my order confirmation?

Please email us at info@ariacollection.co.nz

Do you ship to P.O Boxes? 

Unfortunately we do not offer shipping to P.O Boxes. Please arrange shipping of your order to an alternative address.

When will I receive my tracking number?

As pre-orders will take between 4-5 weeks to arrive to us please also allow this time for your tracking confirmation to come through to your email.